What are the forms of payment you accept?

We accept US based debit and credits cards. We accept Visa, Mastercard, Discover and American Express.

Do you accept PayPal?

Yes, we do accept PayPal. However, you will be redirected to the PayPal site during check out.

Do you accept debit cards?

Yes, we do accept US based debit cards.

Do you accept gift cards?

No, we only accept US based debit and credit cards.

Can I use my PayPal account which has an international card attached to it?

No, it must use US currency to process an order.

Do you accept money orders?

No, we do not accept money orders. We require all wed orders to be placed with a valid US debit or credit card.

Can you provide me a discount code for my order?

Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

Where can I find your products at a store near me?

You can use the Store Locator (Find In-Store) on our website to be directed to different stores in your area that carry our product lines. You can find our Store Locator at the top of any page on the website.

Your Store Locator comes up with no results in my area. Where can I purchase?

If the locator provides no listing of stores in your area, you will need to purchase online at this time.

Why is the consistency different from the product I just ordered to the one I already have?

We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients combined with the given temperature, the consistency and scent may differ.

How do I make a return for my purchase I made through a retailer?

Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.

How do I make a return for a purchase I made online?

Please follow our Returns Policy.

Where can I get some samples?

Samples are provided through promotions. Please sign up for our Newsletter to receive announcements on upcoming promotions.

What if I had an allergic reaction to your product?

We recommend you discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

How do I check if a product has a certain ingredient?

Please visit the product page and check the ingredients list for the product you are interested in.

After I place my order, when will my order ship?

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

How come the tracking number isn’t working?

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

Can I pick up my order instead of having it delivered?

We only offer shipping options at this time. We do not have a store front for pick up orders.

I have a rush order. Can it be delivered Saturday?

We do not provide a rush delivery option. All orders are subject to the same shipping rules.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, Natural Lustre is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

Do you ship internationally?

All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally at this time.

Do you ship to PO Boxes?

Yes, we can ship to PO Boxes.

Do you ship to military locations (APO/FPO/DPO)?

Yes, we can ship to military locations. Please indicate that it is a military site when shipping to military sites.

How do I receive Free Shipping on my order?

To qualify for Free Shipping, your order must reach $22.00 before tax or shipping is applied. Please select the Free Shipping option when choosing your carrier method.

How fast is Free Shipping?

Free Shipping is applied to Ground Shipments. Orders shipping to the East Coast United States takes approximately 1-3 business days and shipments to the West Coast United States takes approximately 4-5 business days.

When I enter my shipping address, I am receiving an error that my address is invalid?

Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.